Alpha MOS實驗室已經與幾家食品和飲料制造商合作，幫助他們解釋消費者索賠的原因。測試包括將聲稱的產品與一批良好的參考質量進行比較。分析通常涉及HERACLES電子鼻，其特殊性不僅可以比較產品的整體風味特征，還可以表征可能導致缺陷的揮發性化合物，例如令人不快的異味或異味。
在調查感官故障特有的揮發性化合物時，我們幫助生產商追蹤缺陷的可能來源，無論是不良成分、異物、不當儲存條件還是包裝。
因此，食品制造商擁有可靠的證據和認證答案，以更好地滿足客戶的期望并處理消費者索賠。同時，他們可以通過更好地了解其產品和流程來改善其質量保證體系，并通過減少消費者索賠和產品召回來節省大量成本。
One of the major concerns of food producers is to avoid consumer claims by applying strict controls on products. Since customer complaints can involve sensory aspects such as taste or flavor, sensory features have an important part among the different parameters under scrutiny. Indeed, consumers expect a consistent taste and flavor in their favourite products, and can be rapidly dissatisfied if they perceive even a slight difference.
Alpha MOS laboratory has worked with several food and beverage manufacturers, to help them explain the cause of consumer claims. The tests consist of comparing a claimed product to a good batch of reference quality. The analyses often involve the HERACLES electronic nose, which has the particularity to not only compare the overall flavor profile of products, but also to be able to characterize the volatile compounds that could be responsible for defects such as unpleasant off-odors or off-tastes.
Upon investigating the volatile compounds specific to a sensory fault, we help the producers track the possible origin of the defect, be it a bad ingredient, a foreign compound, improper storage conditions or packaging.
Thus, the food manufacturers have reliable proof and certificated answers to better address their customers expectations and handle consumer claims. Meanwhile they can improve their quality assurance system through a better knowledge of their products and processes, and can make significant savings by reducing consumer claims and product recalls.
